You must use this Return Authorization form to request a Return Authorization Number (RA#).  An RA# will allow you to send back an item for warranty or other services.  Please click here to read about our warranty terms and conditions

 

IMPORTANT

Please allow up to 24 hours for your RA number.  Please allow up to 7 days for the shipping of your equipment to you from the date that it's received in our warehouse.  According to the terms and conditions of your warranty, you are responsible for any cost associated with getting your equipment to our warehouse located in Marietta, GA.  Once it's in our possession, if your item is covered under warranty, we are responsible for all expenses, including shipping and handling back to you. 

 

Once we receive your equipment, we will check your equipment for any defects that you have mentioned.  Once the problem is determined, we will at our choice either repair or replace your item.  If there is no problem found, you will be charged a $25.00 bench fee & shipping and handling back to you.  You are required to fill out your billing information below in order to obtain a RA#, no exceptions. 

 

Once you submit your information for your RA#,  you will need to print the confirmation page, and fill in your RA# that you will receive by email.  This confirmation page must be included in the package that is sent back.  Any package received with our this paper may be delayed in servicing.  You must write the RA# outside of the box that you ship to us clearly.  Failure to do so, may get your package refused.

Return Authorization Form

 

Customer Information

Company:
Last Name:
First Name:
Address:
City:
State/Province:
Zip Code:
Country:
Telephone#:
E-Mail:

Defective Equipment Information

Item:
Model:
Retailer from whom you have purchased your item:
Date of purchase:
Serial#"
Full description of problem:

Billing Information

Card Type:	Choose One Visa Master Card American Express Discover
Credit Card#:	---
Expiration date:	/ Ex: mm/yy
Full billing name:
Billing address:
Billing zip code:

I have read & understand all the terms and conditions above	Please initial here