By purchasing from
& receiving products from WS
International, by phone, fax, or online, you hereby agree to the following
Purchase Terms & Conditions / Return Policy, and Warranty Terms &
No returns on satellite dish antennas, motors, LNBFs, switches, or any
other products or items that installs outside once it's shipped from
No returns after 5 days from the date of delivery on
No returns on open-box, or refurbished merchandise.
Products that are defective may be returned for
exchange or refund within the first 5 days after date of delivery.
Warranty repair service is offered for products that
may be found defective after the initial 5 day period.
Minimum 25% restocking
fee on all items returned for a refund.
Customer is responsible
for all shipping charges to our facilities, regardless of return,
exchange, or warranty service.
WS International pays
return shipping (from WS International to you) only on products that
are covered under warranty or exchanges that are defective.
WS International is not responsible for any shipping
All shipping damages must be reported to the courier
& WS International within 48 hours after delivery of product and
claim must be filed with the courier.
merchandise purchased through WS International carry at least a 1-year
warranty from the date of purchase, unless otherwise noted.
Open-box or refurbished merchandise carry no warranty, but are
guaranteed not to be dead on arrival.
Warranty is extended to the purchaser. Valid copy of original invoice is
required for any warranty/repair work. Warranty covers the product when
used under normal conditions and used in conjunction with other WS
International products and equipment. Warranty does not cover
intentional damaged caused by any persons or act of God. Any packages
received without a valid RA# will be refused and returned to sender with
at senders sole expense. Warranty does not cover shipping charges from
you to our repair facility. If product is discovered to be faulty, and
repair work has been completed, the cost of shipping back to the
customer is paid by WS International for domestic customers within the
48 continental United States. Cost of return shipping is responsibility
of customer for all international and customers from outside the
continental United States. When sending in your package for warranty
repair, please make sure you pack the product with proper packing to
avoid shipping damages. There will be a $25.00US bench fee for
all products that do not have defective hardware.
form must be filled out and submitted online prior to returning any
products for warranty/repair work. RA numbers are ONLY issued via our
request form. Your package must include the following information
when sent into our warranty center:
Copy of your original purchase receipt or invoice.
Full detailed description of the problem.
All related accessories.
A copy of the email containing your RA#.
A signed copy of the confirmation page you will see
after filling out the RA# request form.
covers the following:
does NOT cover the following:
handling charges from customer to repair center.
shipping from repair center to customer (for international customers
failure. This means for example that if you do not know how to
program the satellite receiver, or if you are using the incorrect
satellite parameters (TP frequency, LNBF frequency, etc......),
there is no hardware failure on the product, thus it's not covered
caused by "Act of God" like lightning, power surge, flood, etc..
caused by using products in conjunction with unauthorized WS
International parts or parts not endorsed by WS International or the
caused by faulty installations or by using too much force. For
example if you use a wrench to tighten the "F" fittings onto a motor
port or LNBF port causing the port to break.
damage / water damage.
(cabinet, housing, etc...)
null & void if you or any other person(s) or company, unauthorized by WS
International or manufacturer to open the housing of any merchandise, or
if the warranty seal is broken.
merchandise you have purchased becomes defective within the warranty
period offered by WS International or the manufacturer, please follow
the instructions below to obtain warranty repair service:
firstname.lastname@example.org with a
description of your problem. In most cases, we are able to
resolve most issues not covered under warranty by email or phone.
If you are
certain that the merchandise is defective and is covered under
warranty, visit our online
Authorization Number (RA#) request page by clicking here.
instructions, and terms and conditions carefully and follow all
the information on the form to the best of your ablity & submit it.
copies of the confirmation page.
receive your request, we will email you a RA# along with additional
detailed instructions within 24-48hrs
email you received.
RA# on the confirmation page you printed on step 5.
instructions on the email to return your merchandise for warranty
copy of the email containing your RA# and a signed copy of the
confirmation page (Step 5) along with your package and ship it to
the address on the email that was sent to you.
out the RA# requst form, you will be asked to provide a valid credit
card number. Your credit card will be used for any fees, charges,
or credits assessed to your return, if any. This includes bench
fees for "No Problem Found" or a credit that may be due if you are
returning and item for refund. If your merchandise is defective,
and it's covered under warranty, there will be no charges made to your
email@example.com if you have
any questions regarding any of our terms and conditions.